Shipping policy

Shipping charges

Ginger&Browns Ltd. delivers to the UK only Mainland, excluding the Highlands. The price for delivery is £3.99, or £9.99 depending upon the weight and size of your order. The charge can be seen at check out before the order is complete.  Customers will not incur additional shipping costs should a delivery be divided into several consignments for technical or logistical reasons. We do not charge for selecting the click & collect option.

Dispatch & Delivery

Delivery is available in the UK mainland excluding the Highlands.

Ginger&Browns Ltd. will always aim to dispatch an order within 3 working days, rare exceptions may take longer. The quantities displayed as available are a guide only. The stock check is kept as up-to-date as possible, but as it applies to both the online, and physical store, it is possible for a customer to purchase the last item online and in-store simultaneously. Items that become out of stock in this fashion will be re-ordered at the earliest possible opportunity, and dispatched within 24 hours of receipt in store. Due to the nature of the items we sell, such as being handmade, it may take 2-3 weeks for the item to arrive. If the item is to take longer than 7 working days before dispatch, Ginger&Browns Ltd. will contact the buyer to let them know the new estimate, or process a refund.

Click & Collect orders will aim to be processed and ready within 24 hours of order receipt. An email confirming your order is ready to collect will be sent to the email address given at checkout. Simply bring a print out, or show us the confirmation email on your phone upon collection. As with the stock-check disclaimer above, any simultaneous purchase of the last item will result in the buyer being notified at the earliest opportunity, and a new estimate or refund will be given.

Ginger&Browns Ltd. reserves the right to use the delivery company of their choosing, but Ginger&Browns Ltd. will not be held responsible for delays caused by the delivery company, after it has left our premises. Ginger&Browns Ltd reserves the right to request the buyer allows more time to allow for delivery, when this advice is given to Ginger&Browns Ltd. from the delivery company.

In the event that Ginger&Browns Ltd. is unable to deliver the ordered product because Ginger&Browns Ltd. itself is not supplied by its own suppliers, without culpability on the part of Ginger&Browns Ltd, Ginger&Browns Ltd. may withdraw from the contract. In such a case, the buyer will be contacted without delay and propose a comparable product. If a comparable product is not available, or if the customer does not wish to have that product delivered, Ginger&Browns Ltd. shall refund the payments made by the customer.

Items that are damaged when they are delivered, or are missing from a delivery must be reported within 24 hours of receipt, to info@gingerandbrowns.co.uk Allowing Ginger&Browns Ltd. to raise a complaint with the carrier. Failure to do so will not affect the customer’s statutory guarantee rights.

In order to fulfil customer orders Ginger&Browns needs to pass on the buyer's delivery address, email address, and if available a contact phone number to the delivery company authorised to deliver the goods. This forms part of the contract with Ginger&Browns Ltd. The customer does not have the right to object. This information will not be given to any other party. 

Ownership

The goods shall remain the property of Ginger&Browns Ltd. up until payment in full. Prior to the passing of ownership, pledging, ownership transfer by way of security, processing or redesigning are not permitted without approval by Ginger&Browns Ltd.

Right of withdrawal

Customers who are consumers have a fourteen-day cancellation right. Contact us at info@gingerandbrowns.co.uk if you have further questions

  • The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you, acquires, physical possession of the goods.

  • To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by email, within the 14 allocated days.

  • Although no reason for withdrawal is required, Ginger&Browns Ltd. can improve their service if you give this feedback.

  • If the buyer withdraws from this contract, Ginger&Browns Ltd. will reimburse all payments received from the buyer, without undue delay and not later than 14 days from the day on which we are informed about the buyer’s decision to withdraw from the contract. We will carry out the reimbursement through the same means of payment used in the initial transaction.

  • We may withhold reimbursement until we have received the goods back or the buyer has supplied evidence of having sent back the goods, whichever is the earliest.

  • Goods must be returned un-damaged, with all original labels and packaging in-tact

  • ·You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The buyer shall be contacted via email within 48 hours of notice of withdrawal, with arrangement to have the items returned, at the expense of Ginger&Browns Ltd. The buyer must return the order without undue delay and not later than 14 days from the day of this email.

Exclusion of the right of withdrawal

The right of withdrawal does not apply to goods that are:

  • not pre-produced, and an individual selection or determination by the consumer is authoritative for their manufacture or goods that are clearly geared towards the consumer's personal requirements; goods that may perish quickly or goods whose sell-by-date would quickly run out,

  • that are not suitable for returns for reasons involving health protection or hygiene if their seal has been broken post-delivery,

  • that were post-delivery inseparably mixed with other goods.

Guarantee and liability

The statutory guarantee provisions apply.

Payment methods

Payment for goods is to be made by Visa, Mastercard, or Maestro & Visa debit card. Unfortunately, we cannot accept payment sent in the form of cash or cheques and are not responsible for loss.

Your credit or debit card will be charged upon placement of the order. In the case of possible returns the amount paid will be refunded. Should your credit card have insufficient credit, your order will not be dispatched.

Ginger&Browns Ltd. reserves the right in individual cases or depending on the delivery method chosen by the customer to accept only certain types of payment